Terms and Conditions

Please refer to the Overseas Trips Terms & Conditions or Australia-Wide Retreats Terms & Conditions, depending on the trip you are booking. Each set of terms applies specifically to the trips in that category.

Please see here for Mentawais Surf Retreat.

Overseas Retreats

Introduction

It is strongly recommended that you review these Booking Terms & Conditions thoroughly before booking your trip. By booking a retreat with She Surfs Collective, you agree to be bound by these Terms & Conditions.

She Surfs Collective reserves the right to make amendments to these Terms & Conditions at any time, and you will be bound by such changes. If you do not agree with any condition within this agreement, you should not proceed with your booking.

Company Details

Business Name: She Surfs Collective
ABN: 54396420866
Address: 4a Endeavour Street, Yamba NSW 2464, Australia

Privacy

Any personal information collected by She Surfs Collective will be used only for the purpose of completing your booking and managing your trip. This may include sharing information with trusted third-party providers such as accommodation partners, transport providers, or activity operators.

Booking & Payments

At the time of booking, you will be required to pay a deposit (as specified for the retreat).
If you select an installment plan, you confirm that you will adhere to the agreed payment schedule.
Full payment is required no later than 60 days before the trip departure date (unless otherwise specified).
If any payment is not made within the agreed timeframe, She Surfs Collective reserves the right to cancel your booking.
Cancellations will be handled in line with our Cancellation Policy below.

Pricing

Trip prices are fixed at the time of booking. Once you have secured your place, no pricing changes will apply.

Personal Details

To confirm your booking, we may require details including but not limited to: passport number, date of birth, and emergency contact information. If you fail to provide this information in the requested timeframe, your booking may be cancelled, and cancellation fees may apply.

Cancellation by the Traveller

Pending Trips (minimum numbers not reached yet):

If you cancel your booking at any time → full refund minus a $100 administration fee.

Confirmed Trips (minimum number has been reached and trip will definitely go ahead):

Cancellation 91 days or more before departure → funds may be transferred to a future She Surfs Collective trip.
- If funds are transferred or the customer is rebooked to another retreat, this does not create a new booking, and the original booking continues to be governed by the original Terms & Conditions.
- All original payment terms, cancellation rules, and other conditions remain in effect.
- Any additional payments required for a higher-priced retreat must be paid before the rebooking is confirmed.
Cancellation 90 days or less before departure → non-refundable.

No refunds will be issued for failure to attend or leaving the retreat early.

Cancellation by the Company

She Surfs Collective may cancel a trip for any reason up to 45 days prior to departure.

If cancellation is due to circumstances beyond your control, you will be entitled to a full refund or transfer to another trip.
If cancellation is due to your non-payment or failure to communicate, no refund will be provided.
She Surfs Collective accepts no responsibility for incidental costs (flights, visas, insurance, etc.) incurred as a result of cancellation.

We strongly recommend that all travellers take out travel insurance that covers cancellations.

Force Majeure

She Surfs Collective will not be held liable for cancellations caused by events beyond our reasonable control (“Force Majeure”), including but not limited to natural disasters, war, pandemics, government restrictions, or other extraordinary events.

In such cases, refunds will not be guaranteed, and we will not be responsible for incidental expenses such as flights or visas.

Cancellation by an Operator

If a third-party operator (e.g., accommodation or tour provider) cancels services, you will be entitled to a refund of payments made for your booking with us. She Surfs Collective is not responsible for additional costs such as flights, insurance, or visas.

Trip Status

Trips will be listed as Pending or Confirmed.

Pending trips: Not yet confirmed (minimum numbers not reached yet).
Confirmed trips: Minimum participants reached.
Trips will be confirmed no later than 30 days before departure.

It is strongly advised that you do not book flights until your trip is confirmed.

Change of Itinerary

From time to time, itineraries may need to be adjusted.

Significant changes before departure will be communicated, and you may cancel with a full refund.
After departure, adjustments may occur due to local conditions or operator decisions. No refunds will apply for such changes.

Behaviour & Authority on Trip

If you fail to comply with directions from the trip host/operator or create an unsafe or disruptive environment, you may be asked to leave the group with no right to a refund and possible exclusion from future trips.

Acceptance of Risk

You acknowledge that surf retreats and related activities carry inherent risks. It is your responsibility to ensure that you are physically fit and capable of participating. Participation is at your own risk. You are encouraged to opt out of any activity that you feel is unsafe for you.

Travel Insurance

Travel insurance is mandatory for all participants. Coverage must include (at a minimum):

Trip cancellation (including due to Covid-19)
Medical emergencies and personal injury
Lost or stolen belongings
Surfing and surf related activities

We recommend a minimum coverage of USD $200,000.

Media & Photography

By participating in a She Surfs Collective retreat, you grant permission for photographs and video taken during the trip that include you to be used by She Surfs Collective for marketing and promotional purposes, including but not limited to our website, social media, and printed materials.

If you do not wish to appear in photos or videos, it is your responsibility to inform the host prior to or at the start of the retreat.

Age Limitations

Unless otherwise stated, participants must be 18 years or older. Minors must be accompanied by a parent or legal guardian.

Health & Fitness

It is your responsibility to ensure that you are medically fit to participate in retreat activities. She Surfs Collective will not be held liable for health-related issues, including injury or death.

Visas & Passport

You are responsible for ensuring you meet all entry requirements, including valid passports, visas, and vaccinations. Passports must have at least 6 months’ validity beyond the final day of travel.

Governing Law

She Surfs Collective operates from NSW, Australia. By booking, you agree that Australian law applies to these Terms & Conditions, and any legal claims must be brought in Australia.

Limitation of Liability

She Surfs Collective is not liable for injury, illness, death, property loss, or any indirect or consequential damages arising from your participation in the retreat.
Our liability is strictly limited to the total amount paid by you for the retreat booking.

Severability

If any part of this Agreement is found unenforceable, the remainder will remain in effect.

Changes to this Agreement

She Surfs Collective reserves the right to update these Terms & Conditions at any time. Updates will be effective once published on our website or otherwise communicated.

Mentawais Retreat

Introduction

She Surfs Collective reserves the right to amend these Terms & Conditions at any time. Any updates will become effective once published or otherwise communicated to participants.

If you do not agree with these Terms & Conditions, you should not proceed with your booking.

Company Details

Business Name: She Surfs Collective
ABN: 54396420866
Address: 4a Endeavour Street, Yamba NSW 2464, Australia

Privacy

Any personal information collected by She Surfs Collective will be used solely for the purpose of managing your booking and retreat participation. Information may be shared with trusted third-party providers such as accommodation providers, transport operators, surf charter operators, activity providers, and insurers where necessary for the delivery of the retreat.

Booking & Payments

A non-refundable deposit of EUR 500 per person is required to secure your place on the retreat.

Your booking is not confirmed until the deposit has been received.

The remaining balance must be paid according to the payment schedule provided at the time of booking and no later than 60 days before departure unless otherwise specified.

Failure to make payments by the agreed due dates may result in cancellation of your booking, with any monies paid forfeited.

Pricing

Trip prices are fixed at the time of booking. Once your booking is confirmed, no pricing changes will apply.

Minimum Numbers & Trip Status

This retreat requires a minimum of 8 participants to operate.

Trips will be listed as either:

Pending – Minimum participant numbers have not yet been reached.

Confirmed – Minimum participant numbers have been reached and the retreat is guaranteed to operate.

If the minimum number of participants is not reached, She Surfs Collective reserves the right to cancel the retreat.

We strongly recommend that participants do not book non-refundable flights or other travel arrangements until the retreat has been confirmed.

Personal Details

To confirm your booking, you may be required to provide information including but not limited to:

Full legal name
Date of birth
Passport details
Emergency contact information
Travel insurance details

Failure to provide requested information within the required timeframe may result in cancellation of your booking.

Cancellation by the Traveller

Pending Trips

If you cancel your booking while the retreat is still listed as Pending, all payments made will be refunded except for the non-refundable EUR 500 deposit.

Confirmed Trips

If you cancel your booking after the retreat has been confirmed, all payments are non-refundable.

If you cancel more than 90 days prior to departure, She Surfs Collective may, at its sole discretion, allow your booking to be transferred to another She Surfs Collective retreat.

Any approved transfer is subject to availability and does not create a new booking. The original booking remains governed by the original Terms & Conditions and payment obligations.

Any additional costs associated with a higher-priced retreat must be paid before the transfer is confirmed.

No refunds will be issued for:

Failure to attend the retreat
Late arrival
Early departure
Missed flights, transfers, or activities

Cancellation by She Surfs Collective

She Surfs Collective reserves the right to cancel the retreat if:

Minimum participant numbers are not reached
Safety concerns arise
Circumstances occur that make operating the retreat impractical or impossible

If She Surfs Collective cancels the retreat due to insufficient participant numbers, all payments made to She Surfs Collective, including the EUR 500 deposit, will be refunded in full.

She Surfs Collective accepts no responsibility for additional expenses incurred by participants, including but not limited to flights, accommodation, visas, vaccinations, equipment hire, travel insurance, or other travel arrangements.

Force Majeure

She Surfs Collective shall not be liable for any delay, change, interruption, or cancellation resulting from circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Extreme weather
Pandemics
Government restrictions
Civil unrest
Acts of terrorism
War
Transportation disruptions
Supplier failures

In such circumstances, refunds may not be possible where costs have already been incurred on behalf of participants.

Change of Itinerary

The nature of surf travel means that itineraries may occasionally need to be modified.

Changes may occur due to weather conditions, surf conditions, safety considerations, transport schedules, operational requirements, or decisions made by local providers.

While every effort will be made to deliver the retreat as advertised, no refunds will be provided for reasonable itinerary changes.

Surf Conditions

Surfing is highly dependent on weather, swell, tides, and ocean conditions.

She Surfs Collective does not guarantee specific surf conditions, wave quality, wave size, weather conditions, or the number of surf sessions completed during the retreat.

No refunds will be provided due to unfavorable surf or weather conditions.

Behaviour & Authority on Trip

Participants are expected to behave respectfully towards fellow guests, staff, local communities, and suppliers.

She Surfs Collective reserves the right to remove any participant whose behaviour is unsafe, disruptive, illegal, abusive, or likely to negatively impact the experience of others.

Any participant removed from the retreat will not be entitled to any refund.

Acceptance of Risk

You acknowledge that surfing, boat travel, swimming, snorkelling, transfers, and related adventure activities involve inherent risks, including serious injury, illness, property damage, and death.

By participating, you voluntarily assume all associated risks.

You are responsible for determining whether you are physically and mentally fit to participate in retreat activities.

Participation is entirely at your own risk.

Travel Insurance

Comprehensive travel insurance is mandatory for all participants.

Your policy must include coverage for:

Trip cancellation
Medical emergencies
Emergency evacuation
Personal injury
Lost or stolen belongings
Surfing and surf-related activities

Participants may be required to provide proof of insurance prior to departure.

Failure to obtain suitable travel insurance may result in cancellation of your booking without refund.

Health & Fitness

Participants are responsible for ensuring they are medically fit to participate in the retreat.

Any medical conditions, injuries, allergies, or dietary requirements must be disclosed before departure.

She Surfs Collective reserves the right to refuse participation in activities where safety concerns exist.

Media & Photography

By participating in the retreat, you grant She Surfs Collective permission to use photographs and video footage that include your image for marketing, promotional, social media, website, and advertising purposes without compensation.

If you do not wish to appear in photographs or videos, you must notify the retreat host prior to the retreat commencement.

Age Requirements

Unless otherwise stated, participants must be at least 18 years of age.

Passports, Visas & Entry Requirements

Participants are solely responsible for ensuring they hold:

A valid passport
Any required visas
Required vaccinations
Any other travel documentation required by relevant authorities

Passports should generally have at least six months validity beyond the completion of travel.

Limitation of Liability

To the maximum extent permitted by law, She Surfs Collective shall not be liable for any loss, injury, illness, death, property damage, delay, inconvenience, or additional expense arising from participation in the retreat.

Any liability on the part of She Surfs Collective shall be limited to the amount paid by the participant directly to She Surfs Collective for the retreat.

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Acceptance

By paying a deposit or making any payment towards a She Surfs Collective retreat, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Australia Retreats

1. Introduction
Welcome to She Surfs Collective. By accessing or using our services, you agree to comply with and be bound by these terms and conditions. If you do not agree, please refrain from using our services.

2. Services
She Surfs Collective provides surf retreats and related services designed for women. Our offerings may include surf lessons, accommodation, transport, and additional activities.

3. Booking and Payment
To secure your spot in our retreats, a deposit is required at the time of booking.
Full payment is due 30 days before the retreat starts.
We will send email reminders closer to the due date with instructions for completing the balance payment.
Failure to pay by the balance due date may result in cancellation of your booking, and all payments made (including the deposit) will be forfeited.
If needed, you may request to transfer your booking to another trip within the same calendar year, subject to availability.

4. Booking Changes & Rebookings

Rebooking to another retreat date is possible up to 45 days prior to the retreat start.
A $100 admin fee applies to all rebookings.
Rebookings are allowed a maximum of two times.
Any rebooking is subject to availability.
If the new retreat is priced higher than your original booking, the price difference must be paid by you.
Rebookings are only confirmed once payment (including any difference in price) is completed.

5. Force Majeure

In such cases, refunds will not be guaranteed, and we will not be responsible for incidental expenses such as flights or visas.

6. Replacements & Refunds (If You Cannot Attend)

If you are unable to attend your retreat:

Full refund at any time (deposit + any payments made) minus a $100 admin fee, if you find a replacement for your spot.
You may organise your own replacement at any time, and doing so is your responsibility to qualify for a refund or date transfer.
We will also try to help you find someone to take your spot, however:
- The less notice we receive, the harder it becomes to re-book the spot.
- While we often have waiting lists, our ability to re-sell your spot cannot be guaranteed.
If no replacement is found, the standard cancellation policy (Section 6) applies.

7. Standard Cancellation Policy (If No Replacement Is Found)

Cancellations more than 60 days before the retreat: 75% refund of the tour price.
Cancellations 30–60 days before the retreat: 50% refund.
Cancellations less than 30 days before the retreat: no refund.
All cancellations must be submitted in writing.

8. Minimum Group Size
A minimum number of participants is required to run this tour/retreat.
The operator reserves the right to cancel the tour/retreat if the minimum number of travelers is not met.

9. Cancellation by the Operator
If the minimum group size is not reached, the operator may cancel the tour/retreat.
In the event of a cancellation due to insufficient participants, all payments made by travelers will be refunded in full.
The operator will not be liable for any additional expenses incurred by participants, such as airfare or accommodation booked independently.

10. Notice of Cancellation
The operator will notify participants as soon as possible if the minimum traveler number is not met and the tour/retreat is being canceled.

11. Liability Waiver
Participation in surf activities carries inherent risks. By participating, you acknowledge and accept these risks. She Surfs Collective is not liable for any injuries, losses, or damages incurred during the retreats.

12. Photo Release
Participants consent to having their photos taken during the retreat for promotional purposes. These images may be used on our website, social media platforms, and other marketing materials. If you do not wish to have your photo used, please notify us in writing before the retreat.

13. Code of Conduct
We expect all participants to behave respectfully towards others and the environment. Disruptive behavior may result in removal from the retreat without a refund.

14. Changes to Terms
She Surfs Collective reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.